Libely
Libely is an app to improve the library experience.
My Role - UX Researcher, Designer
Background
I am an avid reader and I frequently used James Joyce Library, UCD during my Masters degree. Being a regular user of library services, I spotted several issues that greatly hamper the library experience. In this project, I tried to understand the issues deeply from other students point of view and come up with solution that can improve the library experience.
About the Library
Current Library Website
Process
empathize
As I was a regular user of library services, I was well familiar with the bottlenecks in the existing infrastructure.
Research
Primary research included survey and focus groups.
Secondary research included reviews from Google and other sites.
DESIGN
Designs were made keeping the feedback from the research phase.
Testing
As several new features were introduced several remote first click testing to ensure that the user are able to discover the feature and understand it and moderated think aloud usability testing method to understand their experience while using the new app.
Research
Survey
2,000 printed question sheets, offering a short range of statements to rate, plus some free text comment opportunities, were distributed on desks around that library over a two day period. An online version of the form was also available, but usage of that was minimal. No prize or inducement was offered for completion of forms.
The very high 51% response rate, given no inducements were offered for completing the form.
Interview Feedback
I feel lazy to go to library and return the book, hence I incur lots of fine.
Some PCs are not working , need a better way to report such issues. This issue causes lots of problem during exam times when we need PC to study.
Library fills up very fast and I don't get a place to sit. It will be great if I can know somehow the status of library occupancy so that I will plan accordingly.
I forget my Student ID card most of the time thus cancel my plans to visit library as you need card to access the library, it will be great if we can have a digital version of that.
I want a book since a long time and it becomes available for some time but again when I try to borrow, someone else borrow it. If that can be solved anyhow. Or, if I get an alert when the book is available.
If automatically our courses books are listed, it will be easier to find the books and no time waste will be there.
Persona
Name - Shauna
Occupation - Undergraduate Student
Location - Dublin
Routine - Loves going to library, spends most of her college time in library. She regularly borrow books from library and use library PC to write her assignments and study.
Frustrations - As library gets crowded very easily, her biggest frustration is when she visits library and couldn't find a seat. She have been searching for a book since a long time but not able to borrow it.
Goals - To use library services more and more.
Needs - Finding a seat with a PC, finding the books in right time.
Scope
Experience design
As the library have both digital and physical aspect to its experience, the design should answer and solve both the experience issues. It should resolve the digital issues which involve the website such as book search, room booking and physical issues such as occupancy problem.
Design
